Managed Services
Keep your restaurant tech running at its best
A comprehensive wall-to-wall service solution, agnostic of NCR Voyix tech.
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Single point of contact and wall-to-wall partner
We can offer a comprehensive wall-to-wall service solution including remote, service desk and field service delivery, whether you are using our tech or not.
Expertise to simplify your operations
We can run NCR Voyix and third-party technology through reactive and proactive services delivered by the people, processes, knowledge and tools which keep your technology operating at its best.
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Maximize uptime
We can repair, restore, and actively maintain your technology to ensure continuous availability of your infrastructure, so you are ready to serve your customers.
Our scale
We co-create experiences with the world’s leading retailers, restaurants, and financial institutions. Our consulting experts are backed by our 130+ years of leading the industry.
Service requests resolved remotely each year
Consumers supported
Devices from over X vendors serviced by NCR Voyix
Service centers
What we offer
Connected service desk
Rely on us as your single point of contact for your service desk needs with incident ownership creation until resolution.
- Our 24/7 helpdesk supports ITIL-based services for both NCR Voyix and non-NCR Voyix technology, including incident management, problem management and change management
- Access to NCR Voyix via phone, web, chat, email, mobile and EDI is available
- A connected system management gives you enriched data and persona-based dashboards that provide vital information on your performance
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Hardware and software maintenance
We can be your one point of contact to repair, restore and maintain your tech to drive continuous availability and minimize site disruption.
- Depot services: centralized management of repair and return of hardware devices with multiple service models
- On-site and preventative maintenance: skilled technicians that can be deployed to your locations to fix any problem
- Multi-vendor hardware maintenance: support and maintenance of all the devices in your restaurant—including non-NCR Voyix devices
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Talk to an expert
Contact our customer service desk for more information on how to buy or to get support.
Call: 1-800-CALL-NCR VOYIX (1-800-225-5627) US
Outside the U.S.: 1-937-445-1936
Restaurant Sales: 1-888-679-7147
Retail Sales (New Sales Only): 1-844-240-7256
Government Sales: gov.sales@ncr.com
Service: 1-800-CALL-NCR
NCR Silver or Aloha Cloud Support: 877‑270‑3475
NCR Aloha Support for Small Business:
Texas Region: 844‑263‑0305
West Region: 844‑263‑0298
Northeast Region: 844‑263‑0190
Central Region: 844‑263‑0147
Southeast Region: 844‑249‑9602
Customer Support for Retail Products:
General Retail (Power Warehouse, Counterpoint) software support: 1‑800‑533‑2277
Retail POS (RPOS terminals) software support: 1‑800‑CALL‑NCR
Customer Support for Financial Products:
ATM & ITM Software Support: 1‑800‑262‑7782
Customer Support for Stadium and Venue Products:
Venue Support Team: 1‑800‑454‑8444
Customer Support for Payment Processing:
Payment processing:
1‑800‑834‑4405
Assist.payments@ncr.com
Government & Utilities:
Help.payments@ncr.com
Financial Institutions - Partners:
Terminalsupport.payments@ncr.com
TruRating or Survey information:
1‑855‑965‑1960
hello@trurating.com
Incident Status Lookup: Click Here
Careers: Click Here
Become a Supplier: Click Here
Investors: 1‑678‑808‑6995
Media: media@ncr.com
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